Shipping Policy

Last Updated: June 11, 2024

Welcome to Scutanova! We’re committed to providing you with the best shopping experience, including a smooth and transparent shipping process. Please review our shipping policy below:

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during holidays, new product launches, or other high-volume periods. We appreciate your patience.

Shipping Methods & Estimated Delivery Times

We partner with reliable carriers to deliver your products safely and efficiently. Available shipping methods and estimated delivery times will be displayed at checkout, depending on your location and the items ordered. Typically, standard shipping delivers within 5-10 business days after processing, while expedited options may be available for faster delivery.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We are pleased to offer free standard shipping on all orders over $50 within the eligible regions.
  • For orders under $50, shipping costs will vary based on the destination and selected shipping method.

International Shipping

Scutanova is proud to offer international shipping to a selection of countries. Currently, we ship to the United States (US) and the European Union (EU) countries.

Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your order’s progress directly on the carrier’s website.

Lost or Damaged Packages

Scutanova is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package is lost in transit, please contact us at [email protected], and we will assist you in working with the carrier.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase. Scutanova is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to correct it before the order ships, but we cannot guarantee changes once the order is in processing.

Contact Us

If you have any further questions or require clarification regarding our shipping policy, please do not hesitate to contact us: